Stripe · received 18 Oct 2026, 12:05:54 IST

Payment received · ₹450 from Rohan · Cardamom chai, 250 g

Held safely

The message arrived in a new layout

Rohan’s ₹450 payment for Cardamom chai couldn’t reach Chai & Co. because the sender changed how it lays out its messages, and the app still expects the old layout. Holdfast is keeping it safe, and it can be sent again once the system is updated.

Explained by Gemma, checked by code.

Is it really from Stripe?

Yes. Its signature matched, so it really came from Stripe.

What happened on each try

12:05:54Try 1 · Bad Request (400)The app turned it away, and sending the same thing again won't help, so it is held safely.
14:41:24Try 2 · Bad Request (400)The app turned it away, and sending the same thing again won't help, so it is held safely.

What changed since the last one that worked

data.object.customer added
data.object.customer.id added
data.object.customer_id removed

Send it again

Holdfast first checks it is genuine and hasn't already been delivered.

For your developer

The sender changed how it lays out its messages. The app still expects the old layout, so change the field name from data.object.customer.id to data.object.customer.id.

Cause payload_changed

The raw message

Headers

Accept-Encoding: gzip
Content-Length: 343
Content-Type: application/json; charset=utf-8
Stripe-Signature: t=1792305354,v1=040afa068d2d404938e51a977c5933a8e3454f945bc46e411f69d4a7f244c159
User-Agent: Stripe/1.0 (+https://stripe.com/docs/webhooks) holdfast-demo

Body

{
  "id": "evt_31qju3paqw5vy",
  "object": "event",
  "type": "payment_intent.succeeded",
  "created": 1792305354,
  "livemode": false,
  "data": {
    "object": {
      "id": "pi_214segihnybhx",
      "object": "payment_intent",
      "amount": 45000,
      "currency": "inr",
      "customer": {
        "id": "cus_1ctxowqtpsos6"
      },
      "status": "succeeded",
      "metadata": {
        "customer_name": "Rohan",
        "item": "Cardamom chai, 250 g"
      }
    }
  }
}

Last answer from Chai & Co.

{"error":"missing required field customer_id"}